{"id":11688,"date":"2024-11-06T14:38:48","date_gmt":"2024-11-06T14:38:48","guid":{"rendered":"https:\/\/www-pre.saludyrespira.es\/preguntes-frequents\/"},"modified":"2026-07-19T14:04:03","modified_gmt":"2026-07-19T14:04:03","slug":"preguntes-frequents","status":"publish","type":"page","link":"https:\/\/www.pneumosfera.com\/ca\/preguntes-frequents\/","title":{"rendered":"Preguntes freq\u00fcents"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull has-white-color has-text-color has-link-color wp-elements-1\" style=\"min-height:20rem;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"853\" class=\"wp-block-cover__image-background wp-image-21084 size-full\" alt=\"\" src=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/faq-preguntas-frecuentes-pneumosfera-scaled.webp\" data-object-fit=\"cover\" srcset=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/faq-preguntas-frecuentes-pneumosfera-scaled.webp 2560w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/faq-preguntas-frecuentes-pneumosfera-300x100.webp 300w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/faq-preguntas-frecuentes-pneumosfera-1024x341.webp 1024w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/faq-preguntas-frecuentes-pneumosfera-768x256.webp 768w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/faq-preguntas-frecuentes-pneumosfera-1536x512.webp 1536w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/faq-preguntas-frecuentes-pneumosfera-2048x683.webp 2048w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/faq-preguntas-frecuentes-pneumosfera-600x200.webp 600w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h1 style=\"font-style:normal;font-weight:700\" class=\"wp-block-post-title has-x-large-font-size\">Preguntes freq\u00fcents<\/h1><\/div><\/div>\n<\/div><\/div>\n\n<div style=\"height:3rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading has-text-align-center has-dark-blue-color has-text-color has-link-color has-x-large-font-size wp-elements-2\"><img loading=\"lazy\" decoding=\"async\" width=\"70\" height=\"41\" class=\"wp-image-21090\" style=\"width: 70px;\" src=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/f4c9a25ed32fe766dcee7e6455de71cdbdda9854-1.png\" alt=\"\" srcset=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/f4c9a25ed32fe766dcee7e6455de71cdbdda9854-1.png 2109w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/f4c9a25ed32fe766dcee7e6455de71cdbdda9854-1-300x174.png 300w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/f4c9a25ed32fe766dcee7e6455de71cdbdda9854-1-1024x595.png 1024w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/f4c9a25ed32fe766dcee7e6455de71cdbdda9854-1-768x446.png 768w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/f4c9a25ed32fe766dcee7e6455de71cdbdda9854-1-1536x893.png 1536w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/f4c9a25ed32fe766dcee7e6455de71cdbdda9854-1-2048x1191.png 2048w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/f4c9a25ed32fe766dcee7e6455de71cdbdda9854-1-600x349.png 600w\" sizes=\"auto, (max-width: 70px) 100vw, 70px\" \/> Trameses i devolucions<\/h2>\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Com puc fer una comanda?<\/summary>\n<p class=\"wp-block-paragraph\">El primer que has de fer \u00e9s accedir la botiga a trav\u00e9s del men\u00fa superior. Un cop dins, has de buscar el producte que necessites entre les categories que hi ha a l&#8217;esquerra i, quan l&#8217;hagis trobat, fer clic per seleccionar-lo. Quan estiguis a la fitxa de l&#8217;article nom\u00e9s haur\u00e0s de donar al bot\u00f3 &#8216;Afegir a la cistella&#8217; i seguir els passos per finalitzar el proc\u00e9s de compra.  <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Puc comprar qualsevol producte de la botiga en l\u00ednia?<\/summary>\n<p class=\"wp-block-paragraph\">S\u00ed. Pots comprar qualsevol article de Pneumosfera. No obstant aix\u00f2, alguns equips m\u00e8dics requereixen una autoritzaci\u00f3 m\u00e8dica per poder adquirir-los. Haur\u00e0s d&#8217; aportar aquesta documentaci\u00f3, que ha de complir els requisits seg\u00fcents:   <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Indicaci\u00f3 de la pauta de tractament espec\u00edfica.<\/li>\n\n\n\n<li>Idioma preferible espanyol.<\/li>\n\n\n\n<li>Autoritzaci\u00f3 recent, que no superi els 6 mesos.<\/li>\n<\/ul>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Quin \u00e9s el cost de l&#8217;enviament del producte?<\/summary>\n<p class=\"wp-block-paragraph\">Per a compres inferiors a 200 euros, les despeses d\u2019enviament a la pen\u00ednsula ib\u00e8rica s\u00f3n de 13,25 euros, a les Illes Balears de 19,95 euros i a les Illes Can\u00e0ries de 24,95 euros. Per a imports superiors als 200 euros, les despeses d\u2019enviament s\u00f3n gratu\u00eftes tant per a la pen\u00ednsula ib\u00e8rica, Balears com Can\u00e0ries. Per a vendes internacionals, els costos d\u2019enviament variaran en funci\u00f3 del pa\u00eds de destinaci\u00f3.   <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Quan m&#8217;arribar\u00e0 el producte?<\/summary>\n<p class=\"wp-block-paragraph\">El producte es lliurar\u00e0 a l&#8217;adre\u00e7a indicada entre 24 i 72 hores despr\u00e9s de la confirmaci\u00f3 de la comanda rebuda per correu electr\u00f2nic.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Puc saber en quin estat es troba la meva comanda?<\/summary>\n<p class=\"wp-block-paragraph\">Si ja est\u00e0s registrat\/ada a Pneumosfera pots accedir a &#8216;El meu compte&#8217; des de l&#8217;enlla\u00e7 situat a la part superior dreta de qualsevol p\u00e0gina i entrar a &#8216;Les meves comandes&#8217;, on podr\u00e0s consultar-ne l&#8217;estat. Si no est\u00e0s registrat\/ada, truca al 900 80 80 89 i un dels nostres agents t&#8217;informar\u00e0. <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Tinc dret a cancel\u00b7lar la meva comanda?<\/summary>\n<p class=\"wp-block-paragraph\">S\u00ed. Per saber si pots cancel\u00b7lar la teva comanda contacta amb nosaltres a trav\u00e9s del tel\u00e8fon 900 80 80 89 i t&#8217;informarem personalment. <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Quins s\u00f3n els terminis de devoluci\u00f3 d&#8217;un producte?<\/summary>\n<p class=\"wp-block-paragraph\">Disposes d&#8217;un per\u00edode de desestiment de 14 dies naturals. El producte s&#8217;haur\u00e0 de trobar en perfectes condicions, sense cops o rascades. La devoluci\u00f3 de l&#8217;import es realitzar\u00e0 a trav\u00e9s del mateix sistema de pagament que vas utilitzar. No estan subjectes al dret de desestiment els productes desprecintats que no siguin aptes per ser retornats per raons de protecci\u00f3 de la salut o higiene, com \u00e9s el cas de les mascaretes, ulleres nasals, vasos humidificadors o tubs, entre d&#8217;altres.   <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Quan rebr\u00e9 el reemborsament de la meva devoluci\u00f3?<\/summary>\n<p class=\"wp-block-paragraph\">Una vegada rebem el producte en les nostres instal\u00b7lacions i s&#8217;inspeccioni, es procedir\u00e0 en un termini m\u00e0xim de 14 dies naturals a la devoluci\u00f3 de l&#8217;import del producte.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>La devoluci\u00f3 d&#8217;un producte inclou el retorn de les despeses d&#8217;enviament?<\/summary>\n<p class=\"wp-block-paragraph\">No. Les despeses d&#8217;enviament corren al teu compte i haur\u00e0s de posar-te en contacte amb Pneumosfera per indicar-te la forma m\u00e9s adequada per a la devoluci\u00f3. <\/p>\n<\/details>\n\n<div style=\"height:3rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-group alignfull has-light-blue-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center has-dark-blue-color has-text-color has-link-color has-x-large-font-size wp-elements-3\">Formes de pagament<\/h2>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2025\/09\/icono-mail.png\" alt=\"\" class=\"wp-image-15788\"\/><\/figure>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center has-dark-blue-color has-text-color has-link-color wp-elements-4 wp-block-paragraph\" style=\"font-size:1.25rem\"><strong>Targeta banc\u00e0ria<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Si tens problemes amb la forma de pagament, pots trucar-nos al 900 80 80 89 i et donarem una soluci\u00f3.<\/p>\n\n\n\n<div style=\"height:3rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<h2 class=\"wp-block-heading has-text-align-center has-dark-blue-color has-text-color has-link-color has-x-large-font-size wp-elements-5\"><img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"42\" class=\"wp-image-15793\" style=\"width: 40px;\" src=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2025\/09\/c7804bf9bd8d3bf56e350ebb9fcebd99ea3a363b.png\" alt=\"\" srcset=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2025\/09\/c7804bf9bd8d3bf56e350ebb9fcebd99ea3a363b.png 1887w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2025\/09\/c7804bf9bd8d3bf56e350ebb9fcebd99ea3a363b-300x315.png 300w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2025\/09\/c7804bf9bd8d3bf56e350ebb9fcebd99ea3a363b-600x631.png 600w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2025\/09\/c7804bf9bd8d3bf56e350ebb9fcebd99ea3a363b-285x300.png 285w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2025\/09\/c7804bf9bd8d3bf56e350ebb9fcebd99ea3a363b-974x1024.png 974w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2025\/09\/c7804bf9bd8d3bf56e350ebb9fcebd99ea3a363b-768x807.png 768w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2025\/09\/c7804bf9bd8d3bf56e350ebb9fcebd99ea3a363b-1462x1536.png 1462w\" sizes=\"auto, (max-width: 40px) 100vw, 40px\" \/>Suport t\u00e8cnic<\/h2>\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>T\u00e9 garantia el producte que compro?<\/summary>\n<p class=\"wp-block-paragraph\">Tots els articles que subministrem tenen una garantia m\u00ednima de 2 anys. Un cop transcorregut aquest temps, Pneumosfera compta amb un servei t\u00e8cnic especialitzat i acreditat pels fabricants que li permet reparar els equips un cop hagi finalitzat el per\u00edode de garantia. <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Qu\u00e8 haig de fer si he rebut un article incorrecte o defectu\u00f3s?<\/summary>\n<p class=\"wp-block-paragraph\">Has de contactar amb Pneumosfera immediatament per poder resoldre la incid\u00e8ncia al m\u00e9s aviat possible.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Qu\u00e8 passa si, despr\u00e9s de comprar un producte, tinc dubtes sobre el seu funcionament?<\/summary>\n<p class=\"wp-block-paragraph\">Pots trucar-nos al tel\u00e8fon 900 80 80 89, operatiu les 24 hores del dia els 365 dies de l&#8217;any, i el nostre personal especialitzat et resoldr\u00e0 els dubtes.<\/p>\n<\/details>\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-group alignfull has-dark-blue-color has-text-color has-background has-link-color wp-elements-6\" style=\"background-color:#ededed\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-dark-blue-color has-text-color has-link-color wp-elements-7\">Contacta i t&#8217;ajudem!<\/h2>\n\n\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2025\/09\/frame-15.png\" alt=\"\" class=\"wp-image-15738\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-light-green-color has-text-color has-link-color wp-elements-8 wp-block-paragraph\" style=\"font-size:1.25rem\"><strong>Per tel\u00e8fon<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center dont-underline contact-pattern__info has-large-font-size wp-block-paragraph\"><a href=\"tel:900808089\"><strong>900 80 80 89<\/strong><\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2025\/09\/frame-16.png\" alt=\"\" class=\"wp-image-15735\" style=\"width:100px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-light-green-color has-text-color has-link-color wp-elements-9 wp-block-paragraph\" style=\"font-size:1.25rem\"><strong>Per correu electr\u00f2nic<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center dont-underline contact-pattern__info has-medium-font-size wp-block-paragraph\"><a href=\"mailto:info@oxigensalud.com\"><strong>info@pneumosfera.com<\/strong><\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2025\/09\/frame-17.png\" alt=\"\" class=\"wp-image-15732\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-light-green-color has-text-color has-link-color wp-elements-10 wp-block-paragraph\" style=\"font-size:1.25rem\"><strong>Per formulari o xat<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center contact-pattern__info wp-block-paragraph\" style=\"font-style:normal;font-weight:600\">Deixa&#8217;ns les teves dades i et respondrem el m\u00e9s aviat possible<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Trameses i devolucions Formes de pagament Targeta banc\u00e0ria Si tens problemes amb la forma de pagament, pots trucar-nos al 900 80 80 89 i et donarem una soluci\u00f3. Suport t\u00e8cnic<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-11688","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.pneumosfera.com\/ca\/wp-json\/wp\/v2\/pages\/11688","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pneumosfera.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pneumosfera.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pneumosfera.com\/ca\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pneumosfera.com\/ca\/wp-json\/wp\/v2\/comments?post=11688"}],"version-history":[{"count":15,"href":"https:\/\/www.pneumosfera.com\/ca\/wp-json\/wp\/v2\/pages\/11688\/revisions"}],"predecessor-version":[{"id":21098,"href":"https:\/\/www.pneumosfera.com\/ca\/wp-json\/wp\/v2\/pages\/11688\/revisions\/21098"}],"wp:attachment":[{"href":"https:\/\/www.pneumosfera.com\/ca\/wp-json\/wp\/v2\/media?parent=11688"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}