{"id":11624,"date":"2024-03-14T16:40:31","date_gmt":"2024-03-14T16:40:31","guid":{"rendered":"https:\/\/www-pre.saludyrespira.es\/services\/user-service\/"},"modified":"2026-07-19T13:42:20","modified_gmt":"2026-07-19T13:42:20","slug":"user-service","status":"publish","type":"page","link":"https:\/\/www.pneumosfera.com\/en\/services\/user-service\/","title":{"rendered":"User service"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull is-light\" style=\"min-height:280px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" class=\"wp-block-cover__image-background wp-image-21035 size-large\" alt=\"\" src=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/servicio-atencion-usuarios-1024x683.webp\" style=\"object-position:50% 70%\" data-object-fit=\"cover\" data-object-position=\"50% 70%\" srcset=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/servicio-atencion-usuarios-1024x683.webp 1024w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/servicio-atencion-usuarios-300x200.webp 300w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/servicio-atencion-usuarios-768x512.webp 768w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/servicio-atencion-usuarios-1536x1024.webp 1536w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/servicio-atencion-usuarios-2048x1365.webp 2048w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/servicio-atencion-usuarios-600x400.webp 600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-light-background-color has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-group alignfull\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h1 class=\"has-link-color alignwide wp-elements-1 wp-block-post-title has-text-color has-dark-blue-color has-x-large-font-size\">User service<\/h1><\/div><\/div>\n<\/div><\/div>\n<nav class=\"alignwide woocommerce-breadcrumb\" aria-label=\"Breadcrumb\"><a href=\"https:\/\/www.pneumosfera.com\/en\/\">Home<\/a><\/nav>\n<div style=\"height:33px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">Patients need ongoing care. For this reason, <strong>Pneumosfera<\/strong> offers you several contact channels for the resolution of doubts during treatment.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For <strong>personalized assistance<\/strong>, the company has two telephone lines operational 24 hours a day, every day of the year without a break: 900 80 80 89 and 900 83 11 10.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition, users can make queries or raise doubts through the <strong><a href=\"#contact-form\">contact form<\/a><\/strong> on this website or they can <strong>request an appointment<\/strong> at a Customer Service Points (CSP) for a more direct face-to-face consultation.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"800\" src=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/atencion-usuarios-usuarias.webp\" alt=\"\" class=\"wp-image-20947\" style=\"width:424px;height:auto\" srcset=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/atencion-usuarios-usuarias.webp 1000w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/atencion-usuarios-usuarias-300x240.webp 300w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/atencion-usuarios-usuarias-768x614.webp 768w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/atencion-usuarios-usuarias-600x480.webp 600w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Specifically, the company has <strong>healthcare centres<\/strong> spread across <strong>Castilla y Le\u00f3n and Catalonia<\/strong>:<\/p>\n<\/div><\/div>\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-group alignwide pau\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-dark-blue-color has-text-color has-link-color wp-elements-2 wp-block-paragraph\"><strong>CSP \u00c1VILA<\/strong><br\/>Av. Patrimonio de la Humanidad, 8 Local 4 bajo 05004 \u00c1vila <br\/><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-dark-blue-color has-text-color has-link-color wp-elements-3 wp-block-paragraph\"><strong>CSP BARCELONA<\/strong><br\/>c\/ Gran Via de les Corts<br\/>Catalanes, 1120<br\/>08020 Barcelona<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-dark-blue-color has-text-color has-link-color wp-elements-4 wp-block-paragraph\"><strong>CSP BARCO DE \u00c1VILA<\/strong><br\/>c\/ Almanzor, 1 (access Av. Francisco Mateos Rodr\u00edguez, 8)<br\/>05600 El Barco de \u00c1vila (\u00c1vila) <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-dark-blue-color has-text-color has-link-color wp-elements-5 wp-block-paragraph\"><strong>CSP LAGUNA DE DUERO<\/strong><br\/>c\/ Jorge Vidal, 5<br\/>47140 Laguna de Duero \u2028(Valladolid) <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-dark-blue-color has-text-color has-link-color wp-elements-6 wp-block-paragraph\"><strong>CSP MEDINA DEL CAMPO<\/strong><br\/>c\/ Claudio Moyano, 12<br\/>47400 Medina del Campo<br\/>(Valladolid)<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-dark-blue-color has-text-color has-link-color wp-elements-7 wp-block-paragraph\"><strong>CSP MEDINA DE RIOSECO<\/strong><br\/>c\/ Carnicer\u00edas, 3<br\/>47800 Medina de Rioseco (Valladolid)<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-dark-blue-color has-text-color has-link-color wp-elements-8 wp-block-paragraph\"><strong>CSP PADILLA<\/strong><br\/>c\/ Padilla, 16<br\/>47003 Valladolid <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-dark-blue-color has-text-color has-link-color wp-elements-9 wp-block-paragraph\">CSP ZANFONA<br\/>c\/ de la Zanfona, 10<br\/>47012 Valladolid <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-group alignfull\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><\/div><\/div>\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">In these centres, the company\u2019s healthcare staff always seek excellence in customer service and attend to patients to support them with their team and\/or in the development of their treatment.<\/p>\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-group alignfull has-background\" style=\"background-color:#ecebeb\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:3rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">FAQ<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How can I contact Pneumosfera?<\/summary>\n<p class=\"wp-block-paragraph\">You can call 900 80 80 89, available 24 hours a day, 365 days a year, to speak to our specialised agents and answer your questions. You can also fill out our <strong><a href=\"#contact-form\" data-type=\"internal\" data-id=\"#contact-form\">Contact form<\/a><\/strong> and we will respond as soon as possible. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you prefer a face-to-face consultation, you can call us to make an appointment at one of the Customer Service Points (CSP) that we have.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>In which autonomous community can I make an appointment?<\/summary>\n<p class=\"wp-block-paragraph\">Pneumosfera has Customer Service Points (CSP) in Castilla y Le\u00f3n (\u00c1vila and Valladolid) and in Catalonia (Barcelona). <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can check the exact directions on the list available above, on this same page.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How can I make an appointment?<\/summary>\n<p class=\"wp-block-paragraph\">You can call 900 80 80 89, available 24 hours a day, 365 days a year, to make an appointment at one of our Costumer Service Points.<\/p>\n<\/details>\n\n\n\n<div style=\"height:6rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group alignfull has-white-background-color has-background\" id=\"contact-form\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-large-font-size\">Contact form<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-medium-font-size\">We will contact you within 48 hours<\/h3>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f13698-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"13698\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/11624#wpcf7-f13698-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"13698\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f13698-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"half-columns\">\n <label>  Name and surname*\n  <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n <\/label>\n <label>Email*\n  <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n <\/label>\n <label>Telephone*\n  <span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone-number\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"your-phone-number\" \/><\/span>\n <\/label>\n <label> Town\/City*\n  <span class=\"wpcf7-form-control-wrap\" data-name=\"your-city\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-city\" \/><\/span>\n <\/label>\n<\/div>\n<label>Remarks*\n <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n<\/label>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-privacy-policy\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-privacy-policy\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I have read and accept the <a href=\"\/condiciones-compra\/\">legal conditions of purchase<\/a> and the <a href=\"\/politica-privacidad\/\">privacy policy<\/a><\/span><\/label><\/span><\/span><\/span>\n<p style=\"font-size:.9rem\"><span style=\"font-size:1rem;font-weight:bold\">Basic information on data protection<\/span><br\/><b>Data controller:<\/b> OXIGEN salud.<br\/><b>Purpose:<\/b> to attend to and manage your request.<br\/><b>Rights:<\/b> to exercise your rights, you can consult our <a href=\"\/politica-privacidad\/\">privacy policy<\/a>.<\/p>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:4rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Patients need ongoing care. For this reason, Pneumosfera offers you several contact channels for the resolution of doubts during treatment. For personalized assistance, the company has two telephone lines operational 24 hours a day, every day of the year without a break: 900 80 80 89 and 900 83 11 10. In addition, users can [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":11522,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-11624","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.pneumosfera.com\/en\/wp-json\/wp\/v2\/pages\/11624","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pneumosfera.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pneumosfera.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pneumosfera.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pneumosfera.com\/en\/wp-json\/wp\/v2\/comments?post=11624"}],"version-history":[{"count":9,"href":"https:\/\/www.pneumosfera.com\/en\/wp-json\/wp\/v2\/pages\/11624\/revisions"}],"predecessor-version":[{"id":21044,"href":"https:\/\/www.pneumosfera.com\/en\/wp-json\/wp\/v2\/pages\/11624\/revisions\/21044"}],"up":[{"embeddable":true,"href":"https:\/\/www.pneumosfera.com\/en\/wp-json\/wp\/v2\/pages\/11522"}],"wp:attachment":[{"href":"https:\/\/www.pneumosfera.com\/en\/wp-json\/wp\/v2\/media?parent=11624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}