{"id":11690,"date":"2024-11-06T14:38:48","date_gmt":"2024-11-06T14:38:48","guid":{"rendered":"https:\/\/www-pre.saludyrespira.es\/frequently-asked-questions\/"},"modified":"2026-07-19T14:06:24","modified_gmt":"2026-07-19T14:06:24","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.pneumosfera.com\/en\/frequently-asked-questions\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull has-white-color has-text-color has-link-color wp-elements-1\" style=\"min-height:20rem;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"853\" class=\"wp-block-cover__image-background wp-image-21086 size-full\" alt=\"\" src=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/faq-preguntas-frecuentes-pneumosfera-scaled.webp\" data-object-fit=\"cover\" srcset=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/faq-preguntas-frecuentes-pneumosfera-scaled.webp 2560w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/faq-preguntas-frecuentes-pneumosfera-300x100.webp 300w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/faq-preguntas-frecuentes-pneumosfera-1024x341.webp 1024w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/faq-preguntas-frecuentes-pneumosfera-768x256.webp 768w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/faq-preguntas-frecuentes-pneumosfera-1536x512.webp 1536w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/faq-preguntas-frecuentes-pneumosfera-2048x683.webp 2048w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/faq-preguntas-frecuentes-pneumosfera-600x200.webp 600w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h1 style=\"font-style:normal;font-weight:700\" class=\"wp-block-post-title has-x-large-font-size\">FAQ<\/h1><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:3rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-dark-blue-color has-text-color has-link-color has-x-large-font-size wp-elements-2\"><img loading=\"lazy\" decoding=\"async\" width=\"70\" height=\"41\" class=\"wp-image-21092\" style=\"width: 70px;\" src=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/f4c9a25ed32fe766dcee7e6455de71cdbdda9854-1.png\" alt=\"\" srcset=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/f4c9a25ed32fe766dcee7e6455de71cdbdda9854-1.png 2109w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/f4c9a25ed32fe766dcee7e6455de71cdbdda9854-1-300x174.png 300w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/f4c9a25ed32fe766dcee7e6455de71cdbdda9854-1-1024x595.png 1024w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/f4c9a25ed32fe766dcee7e6455de71cdbdda9854-1-768x446.png 768w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/f4c9a25ed32fe766dcee7e6455de71cdbdda9854-1-1536x893.png 1536w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/f4c9a25ed32fe766dcee7e6455de71cdbdda9854-1-2048x1191.png 2048w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/f4c9a25ed32fe766dcee7e6455de71cdbdda9854-1-600x349.png 600w\" sizes=\"auto, (max-width: 70px) 100vw, 70px\" \/> Shipping &amp; Returns<\/h2>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How can I place an order?<\/summary>\n<p class=\"wp-block-paragraph\">The first thing you need to do is access the store through the top menu. Once inside, you must search for the product you need among the categories on the left and, when you have found it, click to select it. When you are on the item page, you just have to click on the \u201cAdd to cart\u201d button and follow the steps to finish the purchase process.  <\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I buy any product from the online store?<\/summary>\n<p class=\"wp-block-paragraph\">Yes. You can buy any item from Pneumosfera. However, some medical equipment requires medical clearance in order to purchase it. You must provide this documentation, which must meet the following requirements:   <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Indication of the specific treatment regimen.<\/li>\n\n\n\n<li>Language preferred: Spanish.<\/li>\n\n\n\n<li>Recent authorisation, not exceeding 6 months.<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What is the cost of shipping the product?<\/summary>\n<p class=\"wp-block-paragraph\">Para compras inferiores a 200 euros, los gastos de env\u00edo a la pen\u00ednsula ib\u00e9rica son de 13,25 euros, a las Islas Baleares de 19,95 euros y a las Islas Canarias de 24,95 euros. Para importes superiores a los 200 euros, los gastos de env\u00edo son gratuitos tanto para la pen\u00ednsula ib\u00e9rica, Baleares como Canarias. Para ventas internacionales, los costes de env\u00edo variar\u00e1n en funci\u00f3n del pa\u00eds de destino.   <\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>When will the product arrive?<\/summary>\n<p class=\"wp-block-paragraph\">The product will be delivered to the indicated address within 24 to 72 hours after the order confirmation received by email.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I find out what status my order is in?<\/summary>\n<p class=\"wp-block-paragraph\">If you are already registered with Pneumosfera, you can access \u201cMy Account\u201d from the link located at the top right of any page and enter \u201cMy orders\u201d, where you can check the status of the same. If you are not registered, call 900 80 80 89 and one of our agents will inform you. <\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Do I have the right to cancel my order?<\/summary>\n<p class=\"wp-block-paragraph\">Yes. To find out if you can cancel your order, contact us by phone on 900 80 80 89 and we will inform you personally. <\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What are the return times for a product?<\/summary>\n<p class=\"wp-block-paragraph\">You have a withdrawal period of 14 calendar days. The product must be in perfect condition, without bumps or rubbing. The refund of the amount will be made through the same payment system you used. Unsealed products that are not suitable for return for reasons of health protection or hygiene, such as masks, nasal prongs, humidifier cups or tubes, among others, are not subject to the right of withdrawal.   <\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>When will I receive my return refund?<\/summary>\n<p class=\"wp-block-paragraph\">Once we receive the product at our facilities and it is inspected, we will proceed within a maximum period of 14 calendar days to refund the amount of the product.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Does the return of a product include the return of shipping costs?<\/summary>\n<p class=\"wp-block-paragraph\">No. The shipping costs are at your expense and you must contact Pneumosfera to indicate the most appropriate way to return.<\/p>\n<\/details>\n\n\n\n<div style=\"height:3rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-light-blue-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center has-dark-blue-color has-text-color has-link-color has-x-large-font-size wp-elements-3\">Payment methods<\/h2>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2025\/09\/icono-mail.png\" alt=\"\" class=\"wp-image-15790\"\/><\/figure>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center has-dark-blue-color has-text-color has-link-color wp-elements-4 wp-block-paragraph\" style=\"font-size:1.25rem\"><strong>Bank card<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">If you have any problems with the payment method, you can call us on 900 80 80 89 and we will provide a solution.<\/p>\n\n\n\n<div style=\"height:3rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-dark-blue-color has-text-color has-link-color has-x-large-font-size wp-elements-5\"><img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"42\" class=\"wp-image-15795\" style=\"width: 40px;\" src=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2025\/09\/c7804bf9bd8d3bf56e350ebb9fcebd99ea3a363b.png\" alt=\"\" srcset=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2025\/09\/c7804bf9bd8d3bf56e350ebb9fcebd99ea3a363b.png 1887w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2025\/09\/c7804bf9bd8d3bf56e350ebb9fcebd99ea3a363b-300x315.png 300w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2025\/09\/c7804bf9bd8d3bf56e350ebb9fcebd99ea3a363b-600x631.png 600w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2025\/09\/c7804bf9bd8d3bf56e350ebb9fcebd99ea3a363b-285x300.png 285w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2025\/09\/c7804bf9bd8d3bf56e350ebb9fcebd99ea3a363b-974x1024.png 974w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2025\/09\/c7804bf9bd8d3bf56e350ebb9fcebd99ea3a363b-768x807.png 768w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2025\/09\/c7804bf9bd8d3bf56e350ebb9fcebd99ea3a363b-1462x1536.png 1462w\" sizes=\"auto, (max-width: 40px) 100vw, 40px\" \/> Technical support<\/h2>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Does the product I buy have a warranty?<\/summary>\n<p class=\"wp-block-paragraph\">All items we supply have a minimum warranty of 2 years. Once this time has elapsed, Pneumosfera has a specialized technical service accredited by the manufacturers that allows it to repair the equipment once the warranty period has ended. <\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What should I do if I receive an incorrect or defective item?<\/summary>\n<p class=\"wp-block-paragraph\">You should contact Pneumosfera immediately so that we can resolve the issue as soon as possible.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What if, after buying a product, I have doubts about its operation?<\/summary>\n<p class=\"wp-block-paragraph\">You can call us on 900 80 80 89, operational 24 hours a day, 365 days a year, and our specialised staff will answer any questions you may have.<\/p>\n<\/details>\n\n\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-dark-blue-color has-text-color has-background has-link-color wp-elements-6\" style=\"background-color:#ededed\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-dark-blue-color has-text-color has-link-color wp-elements-7\">Contact us and we will help you!<\/h2>\n\n\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2025\/09\/frame-15.png\" alt=\"\" class=\"wp-image-15738\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-light-green-color has-text-color has-link-color wp-elements-8 wp-block-paragraph\" style=\"font-size:1.25rem\"><strong>By phone<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center dont-underline contact-pattern__info has-large-font-size wp-block-paragraph\"><a href=\"tel:900808089\"><strong>900 80 80 89<\/strong><\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2025\/09\/frame-16.png\" alt=\"\" class=\"wp-image-15735\" style=\"width:100px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-light-green-color has-text-color has-link-color wp-elements-9 wp-block-paragraph\" style=\"font-size:1.25rem\"><strong>By e-mail<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center dont-underline contact-pattern__info has-medium-font-size wp-block-paragraph\"><a href=\"mailto:info@oxigensalud.com\"><strong>info@pneumosfera.com<\/strong><\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2025\/09\/frame-17.png\" alt=\"\" class=\"wp-image-15732\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-light-green-color has-text-color has-link-color wp-elements-10 wp-block-paragraph\" style=\"font-size:1.25rem\"><strong>By form or chat<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center contact-pattern__info wp-block-paragraph\" style=\"font-style:normal;font-weight:600\">Leave us your details and we will get back to you as soon as possible.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Shipping &amp; Returns Payment methods Bank card If you have any problems with the payment method, you can call us on 900 80 80 89 and we will provide a solution. Technical support<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-11690","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.pneumosfera.com\/en\/wp-json\/wp\/v2\/pages\/11690","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pneumosfera.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pneumosfera.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pneumosfera.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pneumosfera.com\/en\/wp-json\/wp\/v2\/comments?post=11690"}],"version-history":[{"count":15,"href":"https:\/\/www.pneumosfera.com\/en\/wp-json\/wp\/v2\/pages\/11690\/revisions"}],"predecessor-version":[{"id":21101,"href":"https:\/\/www.pneumosfera.com\/en\/wp-json\/wp\/v2\/pages\/11690\/revisions\/21101"}],"wp:attachment":[{"href":"https:\/\/www.pneumosfera.com\/en\/wp-json\/wp\/v2\/media?parent=11690"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}