{"id":4723,"date":"2024-03-14T16:40:31","date_gmt":"2024-03-14T15:40:31","guid":{"rendered":"http:\/\/downloadsaludyrespirapre.local\/?page_id=4723"},"modified":"2026-07-19T13:41:34","modified_gmt":"2026-07-19T13:41:34","slug":"atencion-usuario","status":"publish","type":"page","link":"https:\/\/www.pneumosfera.com\/es\/servicios\/atencion-usuario\/","title":{"rendered":"Atenci\u00f3n a usuarios\/as"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull is-light\" style=\"min-height:280px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" class=\"wp-block-cover__image-background wp-image-21035 size-large\" alt=\"\" src=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/servicio-atencion-usuarios-1024x683.webp\" style=\"object-position:50% 70%\" data-object-fit=\"cover\" data-object-position=\"50% 70%\" srcset=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/servicio-atencion-usuarios-1024x683.webp 1024w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/servicio-atencion-usuarios-300x200.webp 300w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/servicio-atencion-usuarios-768x512.webp 768w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/servicio-atencion-usuarios-1536x1024.webp 1536w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/servicio-atencion-usuarios-2048x1365.webp 2048w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/servicio-atencion-usuarios-600x400.webp 600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-light-background-color has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-group alignfull\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h1 class=\"has-link-color alignwide wp-elements-1 wp-block-post-title has-text-color has-dark-blue-color has-x-large-font-size\">Atenci\u00f3n a usuarios\/as<\/h1><\/div><\/div>\n<\/div><\/div>\n\n\n<nav class=\"alignwide woocommerce-breadcrumb\" aria-label=\"Breadcrumb\"><a href=\"https:\/\/www.pneumosfera.com\/es\/\">Inicio<\/a><\/nav>\n\n\n<div style=\"height:33px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">Los y las pacientes necesitan atenci\u00f3n continuada. Por eso, <strong>Pneumosfera<\/strong> pone a su disposici\u00f3n varias v\u00edas de contacto para la resoluci\u00f3n de dudas durante el tratamiento.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para una <strong>asistencia personalizada<\/strong>, la empresa cuenta con dos l\u00edneas telef\u00f3nicas operativas las 24 horas del d\u00eda, todos los d\u00edas del a\u00f1o sin descanso: 900 80 80 89 y 900 83 11 10.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Adem\u00e1s, cualquiera puede realizar consultas o plantear dudas a trav\u00e9s del <a href=\"#contact-form\">formulario de contacto<\/a> de esta misma p\u00e1gina web o bien puede <strong>solicitar cita previa<\/strong> en un <strong>Puntos de Atenci\u00f3n a Usuarios\/as (PAU) <\/strong>para una consulta presencial m\u00e1s directa.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"800\" src=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/atencion-usuarios-usuarias.webp\" alt=\"\" class=\"wp-image-20947\" style=\"width:424px;height:auto\" srcset=\"https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/atencion-usuarios-usuarias.webp 1000w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/atencion-usuarios-usuarias-300x240.webp 300w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/atencion-usuarios-usuarias-768x614.webp 768w, https:\/\/www.pneumosfera.com\/wp-content\/uploads\/2026\/07\/atencion-usuarios-usuarias-600x480.webp 600w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">En concreto, la empresa cuenta con <strong>centros asistenciales <\/strong>repartidos entre <strong>Castilla y Le\u00f3n y Catalu\u00f1a<\/strong>:<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide pau\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-dark-blue-color has-text-color has-link-color wp-elements-2 wp-block-paragraph\"><strong>PAU \u00c1VILA<\/strong><br>Av. Patrimonio de la Humanidad, 8 Local 4 bajo 05004 \u00c1vila<br><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-dark-blue-color has-text-color has-link-color wp-elements-3 wp-block-paragraph\"><strong>PAU BARCELONA<\/strong><br>c\/ Gran Via de les Corts<br>Catalanes, 1120<br>08020 Barcelona<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-dark-blue-color has-text-color has-link-color wp-elements-4 wp-block-paragraph\"><strong>PAU BARCO DE \u00c1VILA<\/strong><br>c\/ Almanzor, 1 (acceso por Av. Francisco Mateos Rodr\u00edguez, 8)<br>05600 El Barco de \u00c1vila (\u00c1vila)\u00a0<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-dark-blue-color has-text-color has-link-color wp-elements-5 wp-block-paragraph\"><strong>PAU LAGUNA DE DUERO<\/strong><br>c\/ Jorge Vidal, 5<br>47140 Laguna de Duero \u2028(Valladolid)\u00a0<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-dark-blue-color has-text-color has-link-color wp-elements-6 wp-block-paragraph\"><strong>PAU MEDINA DEL CAMPO<\/strong><br>c\/ Claudio Moyano, 12<br>47400 Medina del Campo<br>(Valladolid)<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-dark-blue-color has-text-color has-link-color wp-elements-7 wp-block-paragraph\"><strong>PAU MEDINA DE RIOSECO<\/strong><br>c\/ Carnicer\u00edas, 3<br>47800 Medina de Rioseco (Valladolid)<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-dark-blue-color has-text-color has-link-color wp-elements-8 wp-block-paragraph\"><strong>PAU PADILLA<\/strong><br>c\/ Padilla, 16<br>47003 Valladolid\u00a0<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-dark-blue-color has-text-color has-link-color wp-elements-9 wp-block-paragraph\"><strong>PAU ZANFONA<\/strong><br>c\/ de la Zanfona, 10<br>47012 Valladolid\u00a0<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignfull\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><\/div><\/div>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">En estos centros, el personal sanitario de la empresa busca siempre la <strong>excelencia en el servicio<\/strong> al cliente y atiende a pacientes para darles soporte con su equipo y\/o en el desarrollo de su tratamiento.<\/p>\n\n\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-background\" style=\"background-color:#ecebeb\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:3rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Preguntas frecuentes<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>\u00bfC\u00f3mo puedo contactar con Pneumosfera?<\/summary>\n<p class=\"wp-block-paragraph\">Puedes llamar al tel\u00e9fono 900 80 80 89, disponible las 24 horas los 365 d\u00edas, para hablar con nuestros agentes especializados y resolver tus dudas. Tambi\u00e9n puedes rellenar nuestro <strong><a href=\"#contact-form\" data-type=\"internal\" data-id=\"#contact-form\">formulario de contacto<\/a><\/strong> y responderemos lo antes posible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si prefieres una consulta presencial, puedes llamarnos para pedir cita en alguno de los Puntos de Atenci\u00f3n a Usuarios\/as (PAU) de los que disponemos.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>\u00bfEn qu\u00e9 comunidad aut\u00f3noma puedo pedir cita previa?<\/summary>\n<p class=\"wp-block-paragraph\">Pneumosfera dispone de Puntos de Atenci\u00f3n a Usuarios\/as (PAU) en Castilla y Le\u00f3n (\u00c1vila y Valladolid) y en Catalu\u00f1a (Barcelona).&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Puedes consultar las direcciones exactas en el listado disponible m\u00e1s arriba, en esta misma p\u00e1gina.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>\u00bfC\u00f3mo puedo pedir cita previa?<\/summary>\n<p class=\"wp-block-paragraph\">Puedes llamar al tel\u00e9fono 900 80 80 89, disponible las 24 horas los 365 d\u00edas, para concertar una cita previa en alguno de nuestros Puntos de Atenci\u00f3n a Usuarios\/as.<\/p>\n<\/details>\n\n\n\n<div style=\"height:6rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-white-background-color has-background\" id=\"contact-form\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-large-font-size\">Formulario de contacto<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-medium-font-size\">Nos pondremos en contacto contigo en menos de 48 horas<\/h3>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f32-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"32\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/4723#wpcf7-f32-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"32\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f32-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"half-columns\">\n <label> Nombre y apellidos*\n  <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n <\/label>\n <label>Correo electr\u00f3nico*\n  <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n <\/label>\n <label>Tel\u00e9fono*\n  <span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone-number\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"your-phone-number\" \/><\/span>\n <\/label>\n <label> Localidad\/Ciudad*\n  <span class=\"wpcf7-form-control-wrap\" data-name=\"your-city\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-city\" \/><\/span>\n <\/label>\n<\/div>\n<label>Observaciones*\n <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n<\/label>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-privacy-policy\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-privacy-policy\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">He le\u00eddo y acepto las <a href=\"\/condiciones-compra\/\">condiciones legales de compra<\/a> y la <a href=\"\/politica-privacidad\/\">pol\u00edtica de privacidad<\/a><\/span><\/label><\/span><\/span><\/span>\n<p style=\"font-size:.9rem\"><span style=\"font-size:1rem;font-weight:bold\">Informaci\u00f3n b\u00e1sica sobre protecci\u00f3n de datos<\/span><br>\n<b>Responsable del tratamiento:<\/b> OXIGEN salud.<br>\n<b>Finalidad:<\/b> atender y gestionar tu solicitud.<br>\n<b>Derechos:<\/b> para ejercer tus derechos puedes consultar nuestra <a href=\"\/politica-privacidad\/\">pol\u00edtica de privacidad<\/a>.<\/p>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:4rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Los y las pacientes necesitan atenci\u00f3n continuada. Por eso, Pneumosfera pone a su disposici\u00f3n varias v\u00edas de contacto para la resoluci\u00f3n de dudas durante el tratamiento.&nbsp; Para una asistencia personalizada, la empresa cuenta con dos l\u00edneas telef\u00f3nicas operativas las 24 horas del d\u00eda, todos los d\u00edas del a\u00f1o sin descanso: 900 80 80 89 y [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":4708,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-4723","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.pneumosfera.com\/es\/wp-json\/wp\/v2\/pages\/4723","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pneumosfera.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pneumosfera.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pneumosfera.com\/es\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pneumosfera.com\/es\/wp-json\/wp\/v2\/comments?post=4723"}],"version-history":[{"count":53,"href":"https:\/\/www.pneumosfera.com\/es\/wp-json\/wp\/v2\/pages\/4723\/revisions"}],"predecessor-version":[{"id":21040,"href":"https:\/\/www.pneumosfera.com\/es\/wp-json\/wp\/v2\/pages\/4723\/revisions\/21040"}],"up":[{"embeddable":true,"href":"https:\/\/www.pneumosfera.com\/es\/wp-json\/wp\/v2\/pages\/4708"}],"wp:attachment":[{"href":"https:\/\/www.pneumosfera.com\/es\/wp-json\/wp\/v2\/media?parent=4723"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}