Test Electromedical Equipment
Electromedical equipment such as CPAP/AutoCPAP or oxygen concentrators for respiratory therapies are high-cost medical devices with a personalized configuration according to the treatment and the disease. Sometimes, patients do not finish adapting to their treatment and may require modifications in their prescription or even a change of equipment.
Pneumosfera offers the possibility of testing some equipment for a month prior to purchase. Thanks to this service, patients can become familiar with the device and its use, and ensure that it is suitable for their treatment and comfort.
After the trial period, the patient assesses whether they want to continue with the treatment or if the equipment is removed. Are you interested in trying an oxygen concentrator or a CPAP? If you have any questions, ask us and we will help you complete the process.
FAQ
Who is the equipment test for?
People who suffer from a specific respiratory pathology and who have been prescribed oxygen or CPAP/AutoCPAP treatment by their doctor, and who want to try the equipment before buying it.
What requirements must be met to be able to rent a device?
You must provide a medical authorization for the treatment that complies with the following:
- That it is recent (it cannot exceed 6 months old).
- That it is specific to the treatment, with express mention.
- That includes the treatment schedule: type of concentrator, CPAP/AutoCPAP pressure, type of mask, need for thermal humidifier, etc.
- That it is written in Spanish, preferably, and is legible.
How long will it take for the test kit to arrive after ordering?
Depending on the area you are in, the process from when information is requested until you have the equipment at home can vary from 24 to 72 hours.
What is the process of receiving and installing the equipment like?
If the request is within our usual service area, you can go to one of our Customer Service Points (CSP), or you can request home delivery and have our specialised technical staff travel to carry out the installation and explain how the equipment works.
In the event that you are not located in one of our usual areas of operation, we can schedule the shipment of the equipment through an external transport company and, subsequently, you will receive instructions from our specialized agents on how to proceed with the installation.
Pneumosfera offers advice by telephone or video call to any user, regardless of where they are, to facilitate the installation of the equipment.
What happens if after trying the equipment I want to buy it?
If you want to buy the equipment, you must contact Pneumosfera before the first month expires to formalize the acquisition of the device. The rental fee already paid will be deducted from the final price of the equipment.
What happens if after testing the equipment I want to return it?
The minimum rental time is one month. After this time, if you want to return the equipment, you must contact Pneumosfera to schedule its collection. Once the equipment is delivered, the billing process will be halted and the service will be terminated.
Please note that returning a piece of equipment in trial mode incurs costs. You must pay the amount of the installation and the mask and accessories for individual use delivered, which cannot be returned.
If you finally decide to keep the equipment, the rental fee already paid will be deducted and you will only pay the price of the equipment and the mask and/or accessories you purchase.
What if I have questions about the operation of the equipment during the test?
You can call 900 80 80 89, available 24 hours a day, 365 days a year, to speak to our specialised agents and answer your questions.
What happens if something happens to the team during the test?
We will collect the equipment as quickly as possible and give you another one so that you do not lose the continuity of your treatment at any time.
What is the process of returning the equipment like?
If, after testing the equipment, you don’t want to continue with it and want to return it, you have these options:
- If you are not located in one of our usual areas of operation, we can schedule the collection of the equipment through an external transport company. In this case, you will have to bear the shipping costs.
- Go to the nearest Customer Service Point and return the equipment to us in person.
- Let us know so that a person from our team can pick up the equipment at your home.