Terms of purchase

1. Scope

Oxigen salud, S.A.U. offers an online shopping service that allows you to buy the items available in its virtual store. In addition, promotions, giveaways, and exclusive offers are offered.

The following are the general terms and conditions of sale that govern the purchase of products through the website www.pneumosfera.com and that apply to the company:

Oxigen salud, S.A.U.
Tax ID: A58573171
Registered office: Ctra. de Rubí, 141-143 08174 Sant Cugat del Vallès (Barcelona)
Email: pedidos@pneumosfera.com

These general terms and conditions of purchase apply to the sale of all Pneumosfera products, whether by telephone, email, or through its website (www.pneumosfera.com). They apply to individual buyers, companies, or any other end user, both within and outside of Spain. The use of Pneumosfera’s services by the buyer implies acceptance of these general terms and conditions of purchase, which will be available at the time of placing the order through the website. Therefore, it is advisable that the buyer carefully read these general terms and conditions before proceeding with the purchase.

2. Language

The language available for these general conditions with which the contract between Oxigen salud, S.A.U. and the buyer can be concluded will be in Spanish.

3. Information about the products

The items offered on the website are a selection of products of which Oxigen salud, S.A.U. has full ownership in relation to intellectual property rights.

Each product is accompanied by the following information:

• Name of the item.
• Image of the article.
• Item description.
• Sizes available, if applicable.
• Retail price in euros.

Special offers, promotions or discounts will be valid until the date indicated or while stocks last.

4. Purchase procedure

1. The items you wish to purchase must be selected and added to the shopping cart by clicking on the corresponding icon.
2. The shopping cart will contain the reference of the selected item, its name and price in euros (taxes included). The price quoted does not include transportation, the rates of which will vary depending on the destination.
3. To make the purchase, the buyer’s personal data will be required, which will be incorporated into the database of Oxigen salud, S.A.U. in order to be able to process the order. This data provided will be processed in accordance with the provisions of the PRIVACY POLICY. If the buyer is a registered user, he/she will be able to access, at any time, the personal data provided and the information of the orders placed through the ‘MY ACCOUNT’ space.
4. Before placing the order, a summary of the order will be presented where the product(s) added to the shopping cart, its total price (transport and taxes included) with each of the itemized items and the shipping data of the order will be identified, so that the buyer can confirm it by clicking on the ‘CHECKOUT’ button. If before confirming the payment, the buyer detects an error in the order, they can modify any details of the order, add more products or delete them. Once the order has been placed, the order number will be communicated through the website itself so that the buyer can, at all times and from their device, track it. Likewise, an automatic email will be sent to the address indicated by the buyer to acknowledge receipt of the order with a description of the order and the personal data provided. The non-receipt of this message may be due to a transitory communication problem on the network or a typing error in the email address provided, so it is recommended to contact Oxigen salud, S.A.U. if you do not receive it after a few minutes.
5. The receipt of the aforementioned acknowledgement of the order does not mean acceptance by Oxigen salud, S.A.U. All orders are subject to acceptance by the company. Oxigen salud, S.A.U. is not obliged to accept the order and may, at its discretion, deny its acceptance. The buyer, however, acknowledges that by clicking on the ‘CHECKOUT’ button, he/she acquires the obligation to pay for the product(s). Some products require the express authorisation of registered medical personnel with the indication of the type of treatment to be followed, as well as the parameters for its configuration in that treatment. Without this authorization, the related orders will not be accepted. In this sense, the order is considered accepted when Oxigen salud, S.A.U. notifies through a new email the confirmation that the order has been shipped. The contract between the buyer and Oxigen salud, S.A.U. in relation to the product(s) ordered will be understood to be concluded when its confirmation is sent to the buyer. The contract will only relate to the products that have been accredited in the confirmation. Oxigen salud, S.A.U. will not be obliged to supply any product that has not been confirmed.

5. Product availability

All orders are subject to product availability. If, at the time of issuing the order, Oxigen salud, S.A.U. detects a lack of stock in its warehouses of any of the products included in the order, it will try to locate the product by other means that may be within its reach. If such availability is not possible, the customer will be notified immediately. In addition, the amount of the item charged and not shipped will be paid to the buyer in the following days, by the same means of payment used in the purchase.

6. Prices

The prices indicated on the screen, next to each product, will be expressed in euros (VAT not included). Bids will be duly marked and identified as such. Oxigen salud, S.A.U. reserves the right to make, at any time and without prior notice, the modifications it deems appropriate, being able to update products and prices. The applicable price will be the one stated at the time the buyer made the purchase (except for typographical errors).

7. Payment methods

All domestic purchases can be paid through one of the following options:

• Payment with Visa or MasterCard cards.

International orders will be governed by section number 10 of these general terms and conditions of purchase.

8. Deliveries

Once the payment of the order has been verified, the delivery will be managed through a specialized delivery agency. If the buyer does not receive the order within a period of less than one week from the receipt of payment by Oxigen salud, S.A.U., they can contact customer service on 900 80 80 89, from 8 AM to 18 PM from Monday to Friday on working days.

The invoice will be sent by email to the email address you have detailed in the purchase process.

The right of the consumer and user to receive the invoice may not be conditional on the payment of any economic amount.

9. Incidents

For any query or incident related to the purchase, as well as to exercise the right of withdrawal, customer service can be contacted through the following channels:

• By e-mail: pedidos@pneumosfera.com.
• By telephone: 900 80 80 89, from 8:00 AM to 6:00 PM, Monday to Friday on working days.

10. International sales

For international orders, payments by Visa or MasterCard or bank transfer will be accepted.

For all deliveries made outside Spanish territory, the shipping costs indicated during the purchase process must be applied, depending on the specific country of destination. Any customs tax derived from the importation of the products to the destination country will be borne by the buyer, so Oxigen salud, S.A.U. cannot be held responsible for the merchandise once it is at the customs office of your country.

11. Warranty

The products are covered by a three-year legal guarantee against non-conformity under the provisions of the General Law for the Defense of Consumers and Users.

The buyer has the right to claim against the seller and, in certain cases, against the manufacturer for any lack of conformity that exists at the time of delivery of the good within the terms and conditions that are established.

If the lack of conformity of the product is manifested during the first two years, it is understood that the fault already existed when the product was delivered, unless it is proven otherwise or when this presumption is incompatible with the nature of the product or the nature of the lack of conformity.

If the lack of conformity becomes apparent after these first two years, it will be up to the buyer to prove that the defect is of origin in order to be covered by the legal warranty.

The buyer has the obligation to report possible defects and non-conformity within 2 (two) months of their detection.

In the event of a lack of conformity, Oxigen salud, S.A.U. will be responsible for restoring the conformity of the product by repairing/replacing or reducing the price, as established by the current legal provisions.

Warranty assistance requires the prior presentation of the purchase invoice.

The buyer has access to customer service and after-sales support. For any questions, issues, complaints, or any other necessary communication, please contact us via email at pedidos@pneumosfera.com.

12. Buyer’s right of withdrawal

The buyer will have a period of 14 calendar days from receipt of the good to terminate the contract by virtue of the provisions of the General Law for the Defence of Consumers and Users.

Oxigen salud, S.A.U. guarantees the buyer the possibility of cancelling their order at any time and at no cost as long as the cancellation is communicated before the order has been made available to the carrier for shipment. Otherwise, you must wait to receive the request to exercise the right of withdrawal.

To exercise the right of withdrawal, you must notify us via email to pedidos@pneumosfera.com of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email).

The buyer may use, if they wish, the model withdrawal form that can be downloaded here, although its use is not mandatory.

In the event of withdrawal, Oxigen salud, S.A.U. will refund all payments received, except for delivery costs and, in any case, within a maximum period of 14 calendar days from the date of notification. This refund will be made using the same means of payment used for the initial transaction, unless expressly provided otherwise, once the product to be returned has been received.

The returned order must be delivered together with the delivery note and, where applicable, the invoice issued by Oxigen salud, S.A.U. Return costs will be borne by the buyer.

The buyer may return any item purchased from Oxigen salud, S.A.U. at www.pneumosfera.com provided that the products are in perfect condition, retain their original seal or packaging, without bumps, scratches or stains, and the manuals, accessories or promotional gifts included where applicable.

The buyer will only be responsible for the decrease in value of the goods resulting from a handling of the same other than that necessary to establish their nature, characteristics or operation.

If a product other than the one ordered is delivered by mistake by Oxigen salud, S.A.U., the correct product will be delivered and the first one will be collected, without any additional charge to the buyer.

If a product is delivered broken, damaged or in poor condition, Oxigen salud, S.A.U. will take care of picking it up at the address indicated and will replace it with another in good condition, at no additional charge.

The right of withdrawal may not be asserted in the following cases:

• In the acquisition of items that are made to measure.
• In the acquisition of goods that have a very short shelf life or that can deteriorate quickly.
• In the provision of services, once the service has been fully executed.
• When the price depends on fluctuations in the financial market that the entrepreneur cannot control.
• In the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.
• In those cases in which, after their delivery and taking into account their nature, they have been inseparably mixed with other goods.
• In contracts in which the buyer has specifically requested Oxigen salud, S.A.U. to visit him or her to carry out urgent repair or maintenance operations.
• In the supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer.
• In the provision of digital content that is not provided in a material medium when the execution has begun with the prior express consent of the consumer.

13. Conflict resolution platform

In compliance with the obligation to inform consumers established in Article 14 of Regulation (EU) 524/2013 on Online Dispute Resolution for consumer disputes, Oxigen salud, S.A.U. informs you that the European Commission provides an online dispute resolution platform, available at the following link, where you can submit your complaints to try to reach an out-of-court settlement, if you reside in the EU: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES