FAQ

The first thing you need to do is access the store through the top menu. Once inside, you must search for the product you need among the categories on the left and, when you have found it, click to select it. When you are on the item page, you just have to click on the “Add to cart” button and follow the steps to finish the purchase process.

Yes. You can buy any item from Pneumosfera. However, some medical equipment requires medical clearance in order to purchase it. You must provide this documentation, which must meet the following requirements:

• Indication of the specific treatment regimen.
• Language preferred: Spanish.
• Recent authorisation, not exceeding 6 months.

Para compras inferiores a 200 euros, los gastos de envío a la península ibérica son de 13,25 euros, a las Islas Baleares de 19,95 euros y a las Islas Canarias de 24,95 euros. Para importes superiores a los 200 euros, los gastos de envío son gratuitos tanto para la península ibérica, Baleares como Canarias. Para ventas internacionales, los costes de envío variarán en función del país de destino.

The product will be delivered to the indicated address within 24 to 72 hours after the order confirmation received by email.

If you are already registered with Pneumosfera, you can access “My Account” from the link located at the top right of any page and enter “My orders”, where you can check the status of the same. If you are not registered, call 900 80 80 89 and one of our agents will inform you.

Yes. To find out if you can cancel your order, contact us by phone on 900 80 80 89 and we will inform you personally.

You have a withdrawal period of 14 calendar days. The product must be in perfect condition, without bumps or rubbing. The refund of the amount will be made through the same payment system you used. Unsealed products that are not suitable for return for reasons of health protection or hygiene, such as masks, nasal prongs, humidifier cups or tubes, among others, are not subject to the right of withdrawal.

Once we receive the product at our facilities and it is inspected, we will proceed within a maximum period of 14 calendar days to refund the amount of the product.

No. The shipping costs are at your expense and you must contact Pneumosfera to indicate the most appropriate way to return.

All items we supply have a minimum warranty of 2 years. Once this time has elapsed, Pneumosfera has a specialized technical service accredited by the manufacturers that allows it to repair the equipment once the warranty period has ended.

You should contact Pneumosfera immediately so that we can resolve the issue as soon as possible.

You can call us on 900 80 80 89, operational 24 hours a day, 365 days a year, and our specialised staff will answer any questions you may have.